Wi Fi router reset

[Allastair]

I have to reset my wi fi router (Huawei) nearly every day to stop devices running slow, and tv buffering. Its ok after a manual reset for a few hours.

[Debbie-TalkTalk]

Hi Allastair

Thanks for your Private Message.

I'm glad to hear that the router has now arrived. Please let us know how the connection compares.

Debbie

[Michelle-TalkTalk]

Morning Allastair,

Just checking in to see how you're getting on and if the router has arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Allastair

I'm really sorry about this.

If you don't receive the router today then please let me know and I will order another one for you.

Thanks

Debbie

[Allastair]

Hi Michelle - still no news from Yodel. From past experience of them, I suspect the next message will be 'We're sorry, but we can't find your package'. Lets hope I'm proved wrong. I'll give them another chase tomorrow if there's no news. Best regards Alastair

[Michelle-TalkTalk]

Hi Allastair,

Has the router arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Allastair

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Allastair]

Hi Michelle - that would be good - at the moment its very frustrating when the blue circle keeps appearing! Hopefully this will sort it. Regards Alastair

[Michelle-TalkTalk]

Hi Allastair,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the sync speed looks consistent. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be retutned.

Thanks

Michelle

[fr8ys]

Have you done a speed test when you first reset and when you need to perform a reset? What speeds are you getting and what package are you on?

Continually resetting your router can actually have an adverse effect as line management will see each disconnect as a fault and reduce your speed to compensate.

Maybe try a few days without resetting to see if things improve.

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