Wi Fi still dropping out.

[Cosmo]

Hi,

WiFi connection keeps dropping out. Raised a fault case, engineer called on 10 January and checked connections and found intermittent fault at the external junction box and said it needs monitoring and will make a report on the situation but now wi fi still constantly dropping out. Tried to do another line test but informed that there’s still an open case pending and to make appointment for engineer to call which I can’t understand as an engineer has already called to try and rectify the problem. Hopefully I can this sorted ASAP as I need a reliable internet connection. 

[Michelle-TalkTalk]

No problem 🙂

Michelle

[Cosmo]

Ok thanks Michelle and thanks again for your continued input. 

[Michelle-TalkTalk]

Hello,

Ok yes please. If anything does change then please let me know.

Thanks

Michelle

[Cosmo]

Hi Michelle,

Sorry also for the confusion I thought from your post that there was still a problem and didn’t think to say the connection had stabilised for now. 
Shall I reconnect to the faceplate socket now. 
Thanks

[Michelle-TalkTalk]

Hi Cosmo,

Apologies for the confusion. I thought your connection was still unstable. I'll re-check your connection stats in a few days to see how it's looking at the test socket.

Thanks

Michelle

[Cosmo]

Wi-Fi connection has been stable from  late Saturday and Sunday and still stable now, so no difference to connection. 
Thanks

[Michelle-TalkTalk]

Hello,

Great thank you. Could you let us know how the stability of your connection compares now that the router is connected to the test socket please?

Thanks

Michelle

[Cosmo]

Ok I think I done it correctly. Wi-Fi and phone disconnected but now all back on and connected. 
Thanks

[Michelle-TalkTalk]

Hi Cosmo,

Thank you. The NTE5C socket should have a test socket below the faceplate. Would it be possible to gently remove the faceplate (there may be wires connected to the back of the faceplate) and connect the microfilter, router and phone (if you use one) to the test socket please?

Michelle

[Cosmo]

Hi Michelle,

Thanks for the clarification, it’s NTE 5C as installed by BT engineer previously. 

Thanks

[Michelle-TalkTalk]

Hi Cosmo,

Sorry for the confusion. I've included a Help Guide below.

Your guide to main phone sockets - TalkTalk Help & Support

Michelle

[Cosmo]

Hi Michelle,

Not sure what you mean by the test socket is it the one on the wall with the phone link? 

Thanks

[Michelle-TalkTalk]

Hi Cosmo,

Thank you. Is the router also connected to the test socket as the next step will be to arrange an engineer visit to the property?

Michelle

[Cosmo]

Hi Michelle,

All new connections to router. Connection to broadband on at this moment in time. 
Thanks

[Michelle-TalkTalk]

Hi Cosmo,

I'm sorry for the delay. I've re-run the line test now and it's detecting a potential fault towards the property. Is the replacement router connected to the test socket at the moment please? Did you also replace all the cables and microfilter?

Thanks

Michelle

[Gliwmaeden2]

Staff are not on here over weekends, @Cosmo.

[Cosmo]

Hi Chris,

Any updates on the connection problem as WiFi still constantly dropping out this morning 01/02   It’s now getting very annoying after all this time with such a sporadic connection, frustrating to say the least I’m trying to complete some work and I can’t rely on it at all. 
Still can’t do a line test. 
Thanks

[Cosmo]

Hi Chris,

Up to now (Today) connections have been stable 🤞🤞 really I’m at a loss to know if it will remain that way.
Yesterday evening was really bad, before it actually settled down later on, as explained to Michelle in post 61. 
Hopefully you will keep me updated if any problems have been reported. 
Thanks

[Chris-TalkTalk]

Hi Cosmo,

How has it been so far today?

Chris

[Cosmo]

Hi Michelle,

Connection has been very sporadic and very frustrating over the last few days, tonight ( Thursday) has been exceptionally bad. Now having to use hotspot again on my phone to get connected. 

Unable to do any connection checks or speed checks and dropping out on a regular basis. 
Can any checks be made at your end to see why this is happening?
Just wish Openreach would actually fix the problem or let me know if the dropping out is them testing the line again,  rather than Talktalk messaging that the problem has been fixed as that obviously isn’t the case. 
Actually now regretting to signing up to a fixed contract as I definitely would have moved to another supplier by now. 
Below are the screenshots of messages received tonight and in the last day or so. 
Thanks. 
Received this text message on Sunday 26 January 

TalkTalk Update: Hello, We're sorry that you've had a problem with your service. We hope that your recent visit from our engineer has resolved the issue. However, if you're still experiencing any issues, you can test your line or chat with one of our agents by visiting support.talktalk.co.uk