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Broadband help

For queries about your TalkTalk broadband service.

Wi-Fi

graham37
First Timer
Private Message
Message 3 of 3

I have never been able to get the internet upstairs in the bedroom not on my Smart TV nor on my Laptop from when I joined TalkTalk . Can anyone help me with this issue please. My previous supplier I had no problem accessing the internet upstairs . 

g tremewan
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi graham37

 

I'm sorry to hear this.

 

Have you tried different wireless channels to see how the connection compares?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Private Message
Message 2 of 3

Hi @graham37,

 

It may be that your router is broadcasting on a channel that is experiencing interference (e.g. a neighbour may have a router broadcasting on the same, or similar, channel to yours), this can reduce the range and strength of your Wi-Fi signal.

 

You could try changing the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.

 

I'm not sure what router you have, but be aware that the Sagemcom router has a feature called 'Wi-Fi Optimisation', this means it can change the Wi-Fi channel itself, overriding what you have set it to, it can randomly do this after minutes, hours or days !. So if you do find a channel that works well, but then things go bad again, check to see if the router has changed channel to something different to what you set it to. If you do experience this problem then just post back here to ask the staff to disable the 'Wi-Fi Optimisation' on your router, once that is done it will stay on whatever channel you set it to.