Wi fi disconnects daily

[shvsgrey]

Hi,  the WiFi signal from the supplied Sagemcom  Fast router has been disconnecting multiple times over the last 3 days.  My Ethernet connected devices remain unaffected. The router light remains a steady white. I have  reset the router back to factory settings but the WiFi problems still persist.  WiFi is lost on both 2.4 ghz and 5ghz channels. To get the WiFi signal back i have to switch the router off for 30 seconds and wait for the connection.  Once reconnected speeds are normal as expected. After a while of usage the Wifi disconnects  again and i have to start the process .

[Chris-TalkTalk]

That's great shvsgrey, thanks for letting us know

Chris

[shvsgrey]

Hi Debbie, 

The router has arrived and the WiFi / broadband is now working again with a good connection and good speeds.  Over the weekend the old router failed  as I was only getting a flashing amber light and no connection.

All is good now though . I will send the old equipment back in the supplied prepaid package .

Many thanks again for your help and the fantastic service.

[Debbie-TalkTalk]

Hi shvsgrey

Have you received the router?

[Debbie-TalkTalk]

Hi shvsgrey

Ahh thank you 🙂

I will check in again with you next week to see how the connection is with the new router.

Debbie

[shvsgrey]

Many thanks for your help Debbie , superb service, i will keep you informed regards the connection. Thanks again.

[Debbie-TalkTalk]

Hi shvsgrey

No problem 🙂

The router is on its way (and a pre paid returns bag) please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[shvsgrey]

Hi Debbie , yes please will there be a pre paid envelope to return the old one just in case it is the router ?

Thank you

[Debbie-TalkTalk]

Hi shvsgrey

No problem. Would you like me to send out a router now?

[shvsgrey]

Hi Debbie,  thanks for quick response. There has been no router sent for testing for this issue. I had a replacement router sent out in August 2023 for a different issue (router would do nothing but flash)

[Debbie-TalkTalk]

Hi shvsgrey

I'm really sorry to hear this.

Have we recently sent you a replacement router for testing?