Wi-fi hub has broken on off switch

[Claire426]

My router hub has a faulty on off switch, it isn’t staying on just keeps popping back out to the off position. How do I get a replacement sent out for the faulty one? #wi-fi router

[Debbie-TalkTalk]

Hi Claire

Have you received the replacement router?

Thanks

[Debbie-TalkTalk]

Hi Claire

I'm sorry to hear this.

I have ordered you a replacement router and a returns bag for the faulty router.

Please allow 24-48hrs for this to arrive.  Let us know how you get on.

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.