WiFi keeps dropping out

[macnirene]

Up until the last couple of months WiFi was ok. Now It just stops a few times a day. I had the line checked and talk talk said everything was ok but it just keeps stopping!

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

[macnirene]

Seems to be ok for now, thank you

[Debbie-TalkTalk]

Hi macnirene

Do you still need help with this?

Thanks

Debbie

[Debbie-TalkTalk]

Hi macnirene

Sorry for the delay.

Did you take a look at the help page ferguson posted? (this shows how to check which master socket you have)

Could you connect the phone at the test socket?

[ferguson]

OK, have a look here:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

[macnirene]

I don’t know what or where the test socket is

[macnirene]

I don’t know what re-connections are and I am not aware of a test socket sorry

[ferguson]

Have you tried connecting at the test socket?:

[macnirene]

The Service centre have done the tests and say there is no problem and the house phone is fine, with a normal dial tone. I do not know what else to do

[Michelle-TalkTalk]

Morning,

I've run a test on the line now which hasn't detected a fault, however I can see quite a few re-connections on the line. Is there any noise on the voice service? Does your main socket also have a test socket please?

Thanks

[Skynet_TX]

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

If your master phone socket has a test socket inside it then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

The support team here will be able to help further when they reply, hopefully tomorrow.

[macnirene]

The green light goes off then after a few minutes the red light comes on for a while. This can happen 4 or 5 times within an hour or two and interrupts whatever I am doing

[Skynet_TX]

Hi @macnirene,

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

Do you have any ‘wired’ devices, do they also lose connection ?

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.