WiFi optimisation

[19NoNickName19]

Recently got a new router and there seems to be this same problem happening again (disconnected when gaming)—— Can someone check to see if WiFi optimisation has been turned on please, had this problem a few times with gaming lag/connection loss and it has been because this has been reactivated. Please turn this off on my account.

[sabelo-TT]

Pleasure @19NoNickName19 🙂 

[KeithFrench]

Hi @19NoNickName19 

None of the current Sagemcom routers (one of which I assume that you have) has a configuration option for WiFi Optimisation. As @Gliwmaeden2 pointed out, it cannot be disabled, so I don't know why another person seemed to suggest that you could disable it yourself in the router.

I have done many investigations into Wi-Fi where customers think their problems are caused by Wi-Fi Optimisation, virtually all of them have another cause.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[19NoNickName19]

Thank you. I will give that a try. 

[sabelo-TT]

Thank you for this as I do understand and apologise for any difficulties caused. Here are some tips which will assist with Wi-Fi optimization: 

Access the Router's Configuration Page:

• Open a web browser and enter your router's IP address in the address bar. Common IP addresses include 192.168.1.1 or 192.168.0.1. You can find the exact address in your router's manual or on a sticker on the device.
• Log in using your admin credentials. If you haven't changed them, the default username and password are often "admin" for both.

Locate WiFi Settings:

• Once logged in, navigate to the Wireless or WiFi Settings section. This may vary depending on the router brand and model.

Check for Optimization Features:

• Look for options labeled WiFi Optimization, Smart Connect, Band Steering, or similar terms. These features are designed to automatically manage connections but can sometimes cause issues.
• If you find any of these features enabled, consider disabling them to see if it improves your gaming experience.

Adjust Other Settings:

• Check the Channel settings. If your router is set to Auto, try manually selecting a less congested channel.
• Ensure that your Firmware is up to date. Manufacturers often release updates that can improve performance and stability.

Save Changes and Reboot:

• After making any changes, save your settings and reboot the router to apply them.

[19NoNickName19]

Usually I play over WiFi but I have tried an Ethernet with the same results. It only recently started happening again after getting a new router, I’ve checked my speed and all seems to be good, I don’t have any problems streaming or when playing most games but with GTA5 online and Call of duty games it seems to disconnect me often and I have lag a lot too. 

[sabelo-TT]

@19NoNickName19, just to double check, how is your gaming console connected? Is this via Ethernet cable or wireless?

[19NoNickName19]

Thanks for the quick reply  Gliwmaeden2.   I will keep looking for other solutions. 

[Gliwmaeden2]

It's no longer possible to switch off WiFi optimisation, @19NoNickName19.

Staff will be back on here during the day to respond.