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Broadband help

For queries about your TalkTalk broadband service.

Wifi Hub 3

LTorchin
Newbie
Private Message TalkTalk
Message 7 of 7

Hello, 

I have received my new router but this presumes I have a fibre connection box and I do not. In fact there have been issues with bringing this into my listed building. 
it’s strange you should sell something to me that all records should show as not accessible to me. Unless it is. Because this is a bit of a mess. Thanks. 

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6 REPLIES 6

Message 1 of 7

Thank you @Gliwmaeden2 . @LTorchin I cannot see any equipment order on your account. Does the package have your name? 

Phili
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 7

Hub 3 is primarily for Full Fibre, @LTorchin, but all the Sagemcom models also work set up as before into the traditional Openreach mastersocket. 

Gliwmaeden2, a fellow customer.
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Message 3 of 7

Thank you for confirming, I will look into your query.

Phili
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Message 4 of 7

It was delivered yesterday 

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Philile-TT
Support Team
Staff
Private Message
Message 5 of 7

@LTorchin I just need to confirm when was the router delivered? 

Phili
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Philile-TT
Support Team
Staff
Private Message
Message 6 of 7

@LTorchin I am sorry to hear that, I will have a look into it. 

Phili
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