For queries about your TalkTalk broadband service.
on 05-02-2026 12:07 PM
Hello,
I have received my new router but this presumes I have a fibre connection box and I do not. In fact there have been issues with bringing this into my listed building.
it’s strange you should sell something to me that all records should show as not accessible to me. Unless it is. Because this is a bit of a mess. Thanks.
on 05-02-2026 01:42 PM
Thank you @Gliwmaeden2 . @LTorchin I cannot see any equipment order on your account. Does the package have your name?
on 05-02-2026 01:21 PM
Hub 3 is primarily for Full Fibre, @LTorchin, but all the Sagemcom models also work set up as before into the traditional Openreach mastersocket.
on 05-02-2026 12:57 PM
Thank you for confirming, I will look into your query.
on 05-02-2026 12:49 PM
It was delivered yesterday
on 05-02-2026 12:26 PM
@LTorchin I just need to confirm when was the router delivered?
on 05-02-2026 12:13 PM
@LTorchin I am sorry to hear that, I will have a look into it.