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Broadband help

For queries about your TalkTalk broadband service.

Wifi disable remotely

IqraBashir
First Timer
Private Message TalkTalk

on ‎21-08-2024 04:37 PM

Message 3 of 3

I logged in router admin and disable the wifi using the mobile phone. However, now I can't access the router login page as it's not loading. I am not sure if it is due to using mobile network. I have also tried to login through my laptop by using mobile hotspot and this didn't work either. 

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2 REPLIES 2

Divsec
Community Star
Private Message TalkTalk

on ‎21-08-2024 04:51 PM

Message 1 of 3

Hi   @IqraBashir you need to be on the same network to access your router. If you can connect your laptop or computer by ethernet you should be able to do it that way.

If not I would reset the router, the downside to this would be any personalised setting in WiFi will revert to those on the back of the router.

https://community.talktalk.co.uk/t5/Articles/Restore-your-router-to-factory-settings/ta-p/2205355 links to a fuller description

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk

on ‎21-08-2024 04:47 PM

Message 2 of 3

If you have disabled WiFi then of course you can't access the router that way. You will need to connect by ethernet to the router in order to enable it again.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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