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Broadband help

For queries about your TalkTalk broadband service.

Wifi

Frustrated31
First Timer
Private Message TalkTalk
Message 4 of 4

Cannot connect tv to WiFi since talk talk took over from Shell. When search for WiFi tv wants password which we never needed before. Tv still says WiFi is shell,the password doesn’t work. We can’t use iplayer etc. TT live chat useless. Anyone know how to reconnect to tv.

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Frustrated31

 

I'm sorry to hear this.

 

Is there no WIFI stickers on your router? 

AllyM
Philosopher
Private Message TalkTalk
Message 2 of 4

Is the WiFi password not on a sticker on the router somewhere?

Is it only the TV which has a problem? - Do you have other wireless devices which connect to the router's WiFi ok?

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Not knowing what router you have, it sounds to me that you need to know the WiFi password for your network. If you log into your (presumably) Shell router you should be able to find this out in its WiFi configuration.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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