Windows built in VPN connection issue

[sam_ash]

Hi, it seems whenver i work from home, my built in VPN does not connect properly, i have read other threads where the issue was resolved by updating firmware on router.

Is this something that can be done for me?,

thank you

[Debbie-TalkTalk]

Hi Sam

If you log into the router admin page (using the password from the back of the router) 

FirewallDashboard > See Wi-Fi Settings > Manage Advanced Settings > Access Control > Firewall.

[sam_ash]

sure, how do i do that

[Debbie-TalkTalk]

Hi Sam

Thanks for your reply, apologies for this.

Could you try changing the firewall level (in the router settings) to medium?

[sam_ash]

Morning Debbie,

apologies for going dark, turns out, switching the router off did not resolve the issue.

thanks,

sam

[Debbie-TalkTalk]

Hi sam_ash

How are you getting on?

[Debbie-TalkTalk]

Hi sam_ash

Thank you. Please let us know how you get on.

Debbie

[sam_ash]

No, i shall try this

[Debbie-TalkTalk]

Hi sam_ash

Thank you. Your router firmware is the correct version that should work ok with VPN.

Have you tried powering down the router for 30 minutes?

[sam_ash]

@Debbie-TalkTalk , cheers i have sent you a pm with my serial number attached

[Debbie-TalkTalk]

Hi sam_ash

Apologies, do you have a FTTP connection? Please can you add your FTTP order number to your Community Profile?

Alternatively you can also send me a Private Message with the serial number from the back of your router.

Thanks

[sam_ash]

Hi Debbie, unfortunately dont have a landline number, just broadband

[sam_ash]

Hi @Divsec  greatly appreciate it.

[Debbie-TalkTalk]

Hi sam_ash

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Divsec]

Hi @sam_ash your post has been escalated and you should hear soon. Please leave your router connected until otherwise requested.