@martswain
// staff support will not be available until Monday //
And whose problem is that? It isn't my problem that no weekend support is provided and that the phone lines are full, is it? That isn't the fault of anyone who works here on the forum of course, but its a fact.
// when they will work through all the topics from the weekend //
Thats fine, I know they will
// so throwing your toys out of the pram on Monday will not get you any help here //
If it doesn't then I will be looking elsewhere. You're assuming that I have no prior dealings with TalkTalk - I do, I have and I told them when I signed up that I had an issue with their support and service last time I was subscribed. ALL contracts are conditional and predicated upon the service being fit for purpose.
// You also said
"Today I tried using the Xbox on my mobile hotspot and of course it started working straight away. When I came back a couple of hours later and tried the hotspot I had the same issue I now have on TalkTalk, so I pretty much KNOW this is being caused by the ISP." //
The reason I highlighted this is for the reason stated - the issue was a tightening of my NAT settings fro. OPEN to MODERATE/STRICT - this can happen when ISP's have settings in place such as Homesafe, etc.
I am simply trying to provide the information because it is relevant - interpretation is another issue.
// So unless that hotspot is from TalkTalk Mobile, there are obviously other issues that are NOT ISP related. //
I beg to differ - the fact it worked without issue and then was locked down after disconnection indicates to me that the mobile ISP has implemented a lock - this is very common.
// If you cancel you'll be liable for early termination charges and if you just stop paying, add extra charges for doing so. //
They can try and charge me whatever they like. Contracts are conditional.
// If you manage to change ISPs and have a debt to TT, they could report that to CRAs and have been known to sell debts to recovery companies. //
Who I will subsequently ignore. I'm not new to dealing with utility companies who think they can do whatever they like, but thank you for your concern.
As I said, these issues with Xbox and VPN have been reported recently and other people are linking it to a firmware update. Since TalkTalk do not provide information or notifications on the status of upgrades and so on, that is also not my problem - but it is a fact they know about this issue and haven't fixed it. Majority of people will not use this forum, they have probably been on the phone waiting for an hour or so. I have no intention of being messed around. I spent the last 10 days or so blaming my game provider and Microsoft. Now I know it is TalkTalk who are to blame and I'm MIFFED.
They gather data on devices, so they can find out who has an Xbox and fix it, or reach out or something.
I am reasonable, but I have every right to be annoyed at the same time.
