Line Dropouts

[Allumri]

Hello,

Been suffering from line drop outs for about the last 3 weeks. Usually speed tests indicate no problems (though if I time it correctly with a drop out, a small portion of the speed test will run down to 0.1mbps), but when I try to run a service status test I get the following message

Any help would be much appreciated.

Thanks

[Karl-TalkTalk]

Hi

I've a different model router on the way to see if this will improve the wifi performance.

Thanks  

Karl. 

[Allumri]

Thanks Karl, Still happening, as of right now;

[Karl-TalkTalk]

Hi

I've made a channel change to the wifi, see if there is any improvement with this now.  If not, we can try another router.

Thanks  

Karl. 

[Allumri]

Hello,

I tested this last night and had no problem with a wired connection playing xbox live.  This morning however using wireless the latency is really poor, my teams calls are dropping out every few minutes. My laptop is only 3 or 4 metres from the router so I don't believe its a distance issue.

[Karl-TalkTalk]

Hi

As soon as you test, please let us know, and our team will be here to help.

Regards,
 

Karl. 

[Allumri]

Hello @Debbie-TalkTalk  Thank you for coming back to me.

I've purchased a cable to check which will be delivered today - Will come back to you with more info thank you.

[Debbie-TalkTalk]

Hi Allumri

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults and the connection appears to be stable.

Is this affecting wired connections also or only wireless?

Thanks