Yet another VPN BLOCK issue

[Deancar]

Hi

No help with any other talk talk avenue to resolve this.

Technical support on chat is useless

I need this firmware update to allow me access my work VPN urgently please 

[Debbie-TalkTalk]

Hi Deancar

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Deancar]

Hi Debbie 

Sorry for late reply, yes this issue is now resolved.

Thank you for your quick help on this 

[Debbie-TalkTalk]

Hi Deancar

How are you getting on? Can you connect to VPN?

Thanks

[Debbie-TalkTalk]

Hi Deancar

I'm really sorry to hear this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

[Skynet_TX]

Hi @Deancar,

I'm assuming you have the Sagemcom Wi-Fi Hub running firmware SG4K100136 ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.