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Lubblobba
First Timer
Message 3 of 3
We notified TalkTalk 3 weeks in advance of our move on 15th December. We've been living here 2 and a half weeks and our service still hasn't been activated.  Our router is live and the feed to the house is live. We aren't able to make phonecalls on the home phone though. The router shows on WiFi options but when clicking the notification asking us to sign in we get "You do not have permission to view this directory or page.". TalkTalk have been telling us that they'll do something but the most recent customer service agent told us nothing had been escalated so far and that all we had achieved was a complaint. We're now waiting on an engineer to call us but it's been more than 48 hours which is the timeframe they gave. I work from home so am desperate to get the WiFi running. Any ideas?
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Staff not back till after 3rd January probably, @Lubblobba.

 

I am afraid that you need to try to reach Chat - should be able to to reach them on mobile data:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Check phone support hours there too.

 

03451 720088

Gliwmaeden2, a fellow customer.
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