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powerline adapters

david1st3
Participant
Message 11 of 11

Hi 

My powerline adapters are not working, and are showing red all the while. I have tried resetting and pairing them with no joy. I have been with talktalk for about 15 years How do i get replacements

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10 REPLIES 10

Message 1 of 11

Morning,

 

Thanks for the update 🙂

 

Thanks

 

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david1st3
Participant
Message 2 of 11

Hi Debbi

Just tolet you know the powerline adapters worked. Thanks for your help and i 

wish you have a Happy New Year

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Message 3 of 11
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david1st3
Participant
Message 4 of 11

Hi Debbie

Will let you know the outcome.

Thanks

Message 5 of 11

Hi david1st3

 

Thanks for your reply.

 

I have ordered you a replacement and a returns bag.

 

Please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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david1st3
Participant
Message 6 of 11

Hi Debbie

I have just checked and had them sent out on 4/11/20

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david1st3
Participant
Message 7 of 11

Hi Debbie

No they were sent out  from you as i had problems before 

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Message 8 of 11

Hi david1st3

 

They may no longer be covered by warranty.

 

Did you originally purchase them from our online store?

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david1st3
Participant
Message 9 of 11

I have had them roughly about 2 years

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Debbie-TalkTalk
Support Team
Message 10 of 11

Hi david1st3

 

I'm sorry to hear this.

 

How long have you had the adapters? Are they over 2 years old?

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