powerline adapters

[david1st3]

Hi 

My powerline adapters are not working, and are showing red all the while. I have tried resetting and pairing them with no joy. I have been with talktalk for about 15 years How do i get replacements

[Michelle-TalkTalk]

Morning,

Thanks for the update 🙂

Thanks

[david1st3]

Hi Debbi

Just tolet you know the powerline adapters worked. Thanks for your help and i 

wish you have a Happy New Year

[Debbie-TalkTalk]

Hi david1st3

Thank you 🙂

Debbie

[david1st3]

Hi Debbie

Will let you know the outcome.

Thanks

[Debbie-TalkTalk]

Hi david1st3

Thanks for your reply.

I have ordered you a replacement and a returns bag.

Please allow 24-48hrs for this to arrive.

Thanks

Debbie

[david1st3]

Hi Debbie

I have just checked and had them sent out on 4/11/20

[david1st3]

Hi Debbie

No they were sent out  from you as i had problems before 

[Debbie-TalkTalk]

Hi david1st3

They may no longer be covered by warranty.

Did you originally purchase them from our online store?

[david1st3]

I have had them roughly about 2 years

[Debbie-TalkTalk]

Hi david1st3

I'm sorry to hear this.

How long have you had the adapters? Are they over 2 years old?