cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

powerline adapters

david1st3
Participant
Private Message
Message 11 of 11

Hi 

My powerline adapters are not working, and are showing red all the while. I have tried resetting and pairing them with no joy. I have been with talktalk for about 15 years How do i get replacements

0 Likes
10 REPLIES 10

Message 1 of 11

Morning,

 

Thanks for the update 🙂

 

Thanks

 

0 Likes

david1st3
Participant
Private Message
Message 2 of 11

Hi Debbi

Just tolet you know the powerline adapters worked. Thanks for your help and i 

wish you have a Happy New Year

0 Likes

Message 3 of 11
0 Likes

david1st3
Participant
Private Message
Message 4 of 11

Hi Debbie

Will let you know the outcome.

Thanks

Message 5 of 11

Hi david1st3

 

Thanks for your reply.

 

I have ordered you a replacement and a returns bag.

 

Please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

0 Likes

david1st3
Participant
Private Message
Message 6 of 11

Hi Debbie

I have just checked and had them sent out on 4/11/20

0 Likes

david1st3
Participant
Private Message
Message 7 of 11

Hi Debbie

No they were sent out  from you as i had problems before 

0 Likes

Message 8 of 11

Hi david1st3

 

They may no longer be covered by warranty.

 

Did you originally purchase them from our online store?

0 Likes

david1st3
Participant
Private Message
Message 9 of 11

I have had them roughly about 2 years

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 10 of 11

Hi david1st3

 

I'm sorry to hear this.

 

How long have you had the adapters? Are they over 2 years old?

0 Likes