Zscaler keeps dropping every min

[emile]

App ver: 4.2.0.198

For me to WFH I need this VPN on but according to my TECH Bar at work I need to contact my ISP regarding this issue

(talktalk wifi hub = FAST 5364-3 T8)

[Michelle-TalkTalk]

Morning,

Ok after another week of testing, am having the same issue!
When connecting to a different network i.e. my phone or the neighbour internet.

I'm sorry to hear this. Do you mean that the VPN is dropping when connected to a different line? Is your connection only dropping when using the VPN?

Michelle

[emile]

Ok after another week of testing, am having the same issue!
When connecting to a different network i.e. my phone or the neighbour internet.

This is having a serious effect on my work!

[Chris-TalkTalk]

OK thanks for trying that. I don't know of any specific issues with that VPN, is there any way that you can test with a different device running the same VPN?

Chris

[emile]

The VPN (Zscaler) drops and then reconnects every couple of minutes 

[Chris-TalkTalk]

Thanks for trying that. So it disconnects and you have to reconnect? Does it then reconnect straight away?

Chris

[emile]

Connecting directly to the modem 

 Zscaler still drops but not as frequently 

 

[Chris-TalkTalk]

OK thanks. When you get home could you try connecting directly to the modem with an Ethernet cable, bypassing the router, and check to see if you still have the same issue

Chris

[emile]

Sorry I couldn't tell you right now, I had to head into work to use the internet in the office. 

[Chris-TalkTalk]

Thanks for trying that, do you still have no internet?

Chris

[emile]

I’ve done that but It made it worse now I just got an orange light & no internet!
this has affected my work over the past couple of months!

I work remotely but can't do that, If we can't figure this out I'll have to change providers.

[Chris-TalkTalk]

Thanks. Can you switch the modem and router off and leave them off for at least 30 minutes, then switch back on and retest - please let us know how you get on

Chris

[emile]

that's correct 

[Chris-TalkTalk]

OK thanks, so you have the modem connected to the telephone socket and the hub connected to the modem?

Chris

[emile]

a modem connected to the hub

[Chris-TalkTalk]

Hi emile,

Do you have a modem and router connected?

Chris

[emile]

The same problem, I've seen that this has been a problem in the past when looking at your threads.

[Chris-TalkTalk]

Hi emile,

is the issue exactly the same with the new router as it was with the old one?

Chris

[emile]

New router has been installed & am still having issue with my Zscaler

[Chris-TalkTalk]

Hi emile,

I've ordered the router, it should be with you within a couple of working days

Chris

[emile]

Yes please