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Broadband help

For queries about your TalkTalk broadband service.

a fault with a dfelivery

Feral
First Timer
Private Message

on ‎08-06-2023 11:11 AM

Message 5 of 5

I had a delivery of my new 'You View Box'. How ever on  opening it I found there was

an item missing and one item that was not needed. However I attempted to connect up but because of these two items no matter what I did no joy. I was annoyed with the two telephone numbers I called he was quite rude. I have been trying for the past twoi days to get hold of someone help. If this carries on for much longer I will close my contract with TalkT.alk

Labels:
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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-06-2023 09:35 AM

Message 1 of 5

Hi Feral, 

 

Do you still need assistance ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎09-06-2023 06:23 AM

Message 2 of 5

Hi Feral,

 

Please let me know which item is missing, and the model of the box ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-06-2023 01:02 PM

Message 3 of 5

@Feral, if you need staff to follow up, please complete your community forum profile details, as they'll need to identify your account. 

 

Go via your avatar/name; settings; add your Talktalk landline number or Account Number in Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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fr8ys
Community Star
Private Message TalkTalk

on ‎08-06-2023 12:26 PM

Message 4 of 5

Can you tell 7s the items please?

TalkTalk don't supply YouView boxes anymore, so can you confirm the model number ( they may have found one for you).

If it's a replacement YouView box the remote from your old box will work, if that was the missing item, and all leads should just be swapped over.

If you can confirm the model numbers and missing item we can tailor the response to your issue 

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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