broadband not working

[luckiineko]

Hi
My broadband went down on Sunday and then came back, then went off again at 8pm and randomly did not come back on again until yesterday daytime, then the same thing has happened again, 8pm last night it's off and hasn't come back on again. I've got a fault logged which says "

We are working on your fault.
Updated on: 27/02/2022

You have an open case and we are working to fix it. Check back in a few days."
This is all well and good but I' m currently relying on my Internet to work from home which I'm currently not able to do, anyone got any idea why this has happened or how long it'll take to fix? Not really impressed I had an email yesterday saying my price is going up in April when I'm currently getting no service at all.

[Chris-TalkTalk]

Openreach may contact you directly but if you don't hear anything by Friday just bump the thread and we'll check for updates

Chris

[luckiineko]

Will I be contacted once they've done this? 

[Chris-TalkTalk]

Hi luckiineko,

Line test is showing that we currently need to only arrange an external engineer visit so I've booked this. Openreach will investigate over the next 72 hours. If you don't hear anything by Friday can you bump the thread and we'll check for updates

Chris

[luckiineko]

A PM appointment on either 24th/25th March would be ideal if possible.

[ferguson]

Debbie has asked you for further availability dates for an engineer visit. 

[luckiineko]

The new router makes no difference it still keeps disconnecting 

[Michelle-TalkTalk]

Hi,

I'm sorry to hear this. Did you see my last post below?

Thanks

[luckiineko]

It's been on and off again constantly today. Someone needs to come out to sort this. What am I even paying for? Getting really annoyed with this. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Did you have a chance to test the replacement router? If the connection is still unstable with the 2 routers then please provide some more availability for an engineer visit and we can arrange this for you.

Thanks

[luckiineko]

It keeps randomly going on and off so no it's not sorted.

[Chris-TalkTalk]

Hi luckiineko,

Your Internet connection appears to be up and running at the moment, is everything currently OK at your end?

Chris

[luckiineko]

My internet is down again after working for a week, I had cancelled the engineer yesterday as it was working and now it's down again, getting VERY annoyed with this. Can someone come tomorrow to check this please? I've sent a booking request and got nothing back.

[Debbie-TalkTalk]

Hi luckiineko

No problem. If the router we have also sent resolves the fault then please let us know before the engineer visit.

Thanks

Debbie 🙂

[luckiineko]

Brilliant thank you.

[Debbie-TalkTalk]

Hi luckiineko

Thanks for your reply.

Yes there is availability so I have booked this in for 11/03 PM (1pm - 6pm)

Please let us know how you get on following the engineer visit.

Thanks

Debbie

[luckiineko]

Is there any availability Friday 11th?
Thanks

[Debbie-TalkTalk]

Hi luckiineko

I've checked for the next couple of weeks and there are no weekend appointments showing at all, sorry.

We have availability during the week, just not on Saturday.

Thanks

[luckiineko]

Unfortunately Saturday is the only day I can do, I work full time, when is the next one please

[Debbie-TalkTalk]

Hi luckiineko

Thanks for confirming your details.

I've checked and unfortunately there are no Saturday appointments available, this is dependent on engineer availability in your area.

Which other days would you be available?

[Debbie-TalkTalk]

Hi luckiineko

I will send you a Private Message to confirm some details so we can arrange the engineer visit.

Thanks

Debbie