constant disconnects

[spirit1]

my internet has been disconnecting every few minutes since about 5pm yesterday, i have truned off router for 30 minutes then turned back on, connected then started to disconnect again, just managed to get this message up, im wondering if its something to do with the weather ?

the router has not been changed or moved, this is something outside of the house.

[Chris-TalkTalk]

OK, thanks for letting us know 

Chris

[spirit1]

tirned off reouter for 30 min, thne back on its returned to 38mb  thank you

[Michelle-TalkTalk]

Morning,

I've re-checked the connection stats now and the sync speed has increased. If there is still no improvement in throughput speeds then please can you try powering down the router for a full 30 minutes and then retest the speeds again as this will reset the current session and can often increase the throughput speeds.

Thanks

[spirit1]

no improvement in download speed 25mb

[Chris-TalkTalk]

OK thanks 🙂

[spirit1]

ok thanks, i will keep checking speeds etc

[Chris-TalkTalk]

Hi spirit1,

As ferguson has said, DLM will at least 48 hours to respond to any improvement by moving you to a faster profile

Chris

[ferguson]

It won't change immediately. DLM will monitor your line and if it is seen to be stable any adjustments will happen in the small hours. Give it a couple of days as the support team have advised. 

[spirit1]

still getting 24.7 mb even in test socket

[Chris-TalkTalk]

OK thanks, could you leave it there for 48 hours and we'll see if DLM moves you to a faster profile

Chris

[spirit1]

iv just done that after finding microfilter, all plugged into test socket.

[Chris-TalkTalk]

Hi spirit1,

Have you tried posting the photo using the camera (insert photo) icon?

Chris

[ferguson]

After you have removed the faceplate you need a plugin microfilter for the test socket to which you can then connect the router. 

[spirit1]

https://1drv.ms/u/s!AsAc8SUT06abgz7-ch2WJ5oU-So4

[spirit1]

says not supported format

[Debbie-TalkTalk]

Hi spirit1

Would it be possible to post a photo of your master socket on this thread.

Thanks

[spirit1]

my bt mk4 does not have a test socket for router, only a phone test socket i just checked,

[Debbie-TalkTalk]

Hi spirit1

If the connection is now stable then DLM should start to adjust the profile to increase the speed.

Would it be possible to connect the router at the test socket for 48hrs (without rebooting) We can then check the connection stats again on Wednesday to see if DLM has made any changes to the speed/profile.

Thanks

Debbie

[spirit1]

no it seems to have stopped, but still slow..

[Debbie-TalkTalk]

Hi spirit1

Ok, is the connection still dropping?