Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

constant disconnects

spirit1
Chat Champion
Message 28 of 28

my internet has been disconnecting every few minutes since about 5pm yesterday, i have truned off router for 30 minutes then turned back on, connected then started to disconnect again, just managed to get this message up, im wondering if its something to do with the weather ?

the router has not been changed or moved, this is something outside of the house.

0 Likes
27 REPLIES 27

Message 1 of 28

OK, thanks for letting us know 


Chris

0 Likes

spirit1
Chat Champion
Message 2 of 28

tirned off reouter for 30 min, thne back on its returned to 38mb  thank you

0 Likes

Message 3 of 28

Morning,

 

I've re-checked the connection stats now and the sync speed has increased. If there is still no improvement in throughput speeds then please can you try powering down the router for a full 30 minutes and then retest the speeds again as this will reset the current session and can often increase the throughput speeds.

 

Thanks

 

0 Likes

spirit1
Chat Champion
Message 4 of 28

no improvement in download speed 25mb

0 Likes

Message 5 of 28
0 Likes

Message 6 of 28

ok thanks, i will keep checking speeds etc

Message 7 of 28

Hi spirit1,

 

As ferguson has said, DLM will at least 48 hours to respond to any improvement by moving you to a faster profile


Chris

0 Likes

ferguson
Community Star
Message 8 of 28

It won't change immediately. DLM will monitor your line and if it is seen to be stable any adjustments will happen in the small hours. Give it a couple of days as the support team have advised. 

0 Likes

Message 9 of 28

still getting 24.7 mb even in test socket

0 Likes

Message 10 of 28

OK thanks, could you leave it there for 48 hours and we'll see if DLM moves you to a faster profile

 

Chris

0 Likes

Message 11 of 28

iv just done that after finding microfilter, all plugged into test socket.

0 Likes

Chris-TalkTalk
Support Team
Message 12 of 28

Hi spirit1,

 

Have you tried posting the photo using the camera (insert photo) icon?

 

Chris

0 Likes

ferguson
Community Star
Message 13 of 28

After you have removed the faceplate you need a plugin microfilter for the test socket to which you can then connect the router. 

0 Likes

Message 14 of 28
0 Likes

spirit1
Chat Champion
Message 15 of 28

says not supported format

0 Likes

Message 16 of 28

Hi spirit1

 

Would it be possible to post a photo of your master socket on this thread.

 

Thanks

 

 

0 Likes

spirit1
Chat Champion
Message 17 of 28

my bt mk4 does not have a test socket for router, only a phone test socket i just checked,

0 Likes

Message 18 of 28

Hi spirit1

 

If the connection is now stable then DLM should start to adjust the profile to increase the speed.

 

Would it be possible to connect the router at the test socket for 48hrs (without rebooting) We can then check the connection stats again on Wednesday to see if DLM has made any changes to the speed/profile.

 

Thanks

 

Debbie

0 Likes

spirit1
Chat Champion
Message 19 of 28

no it seems to have stopped, but still slow..

0 Likes

Message 20 of 28

Hi spirit1

 

Ok, is the connection still dropping?

0 Likes