iPhone and iPad losing connection

[Les241]

Good morning,

please could you help, over the past few weeks, my iPad and iPhone keeps on disconnecting from our WiFi. This is happening 5 or 6 times every day,

regards

Les

[Les241]

Good morning Michelle, 

Thank you for the quick reply, all other items stay connected with no loss, just the apple devices, I need to turn off the WiFi on both devices and reconnect them to get back on line.

Les

[Michelle-TalkTalk]

Hi Les,

I'm sorry to hear this. I've run a test on the line now which is clear and the connection looks stable for 8 days.

Can I just confirm, does the connection only drop on these 2 particular apple devices? Are all other devices connected ok?

What happens when the connection drops? Does it automatically re-connect or do you have to manually re-connect these 2 devices again?

What are models of these 2 devices please and also can you confirm the IOS on both?

Thanks

Michelle