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Broadband help

For queries about your TalkTalk broadband service.

iPhone and iPad losing connection

Les241
Chatterbox
Private Message TalkTalk
Message 23 of 23

Good morning,

please could you help, over the past few weeks, my iPad and iPhone keeps on disconnecting from our WiFi. This is happening 5 or 6 times every day,

regards

Les

Les Evanson
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22 REPLIES 22

Les241
Chatterbox
Private Message TalkTalk
Message 21 of 23

Good morning Michelle, 

Thank you for the quick reply, all other items stay connected with no loss, just the apple devices, I need to turn off the WiFi on both devices and reconnect them to get back on line.

 

Les

Les Evanson
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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 22 of 23

Hi Les,

 

I'm sorry to hear this. I've run a test on the line now which is clear and the connection looks stable for 8 days.

 

Can I just confirm, does the connection only drop on these 2 particular apple devices? Are all other devices connected ok?

What happens when the connection drops? Does it automatically re-connect or do you have to manually re-connect these 2 devices again?

What are models of these 2 devices please and also can you confirm the IOS on both?

 

Thanks

 

Michelle

 

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