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iPhone drops home wifi connection multiple times a day

Charly134
First Timer
Message 7 of 7

Hi,

After being with TalkTalk broadband for a year, my iPhone has suddenly started to drop the WiFi connection multiple times a day. It doesn’t do this on other WiFi connections. I spoke to Apple support who couldn’t find any issues so I can only think it’s to do with my router. However other devices at home are fine which is odd. When I turn the router off and on again it’s fine for a few hours then drops connection. It’s driving me mad!!

Does anyone have any advice?

Thanks

0 Likes
6 REPLIES 6

Message 1 of 7

Hi Charly134

 

Ok no problem 🙂

 

Please let us know how you get on.

 

Thanks

 

Debbie

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Charly134
First Timer
Message 2 of 7

Hi Debbie,

Bizarrely I’ve not had the issue today nor all of yesterday! So perhaps I’ll monitor it for a few more days and see what happens.

Thanks

Message 3 of 7

Hi Charly134

 

Thanks for your reply.

 

I think we should send a new router, are you happy for me to arrange this?

 

Debbie

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Charly134
First Timer
Message 4 of 7

Hi Debbie,

 

No the router is on and has been all morning. I have the HG633 router.

Thanks

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Debbie-TalkTalk
Support Team
Message 5 of 7

Hi Charly134

 

I'm sorry to hear this.

 

Is the router switched off at the moment as I'm unable to connect to your router?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 6 of 7

Hi @Charly134,

 

What model of router do you have ?

What exactly does the iPhone do, does it lose its connection to the Wi-Fi network, or does it remain connected to the Wi-Fi, but just can't access the internet ?

 

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

 

Then they will hopefully be able to respond to this post tomorrow.