internet speed

[trevorjohn]

hi i am getting very low downlow speeds o.87  so i moved my router by telephone socket  still getting low 1.8 .you have checked my line you sent me a tex saying line is ok  it dos not solve my problem  i am not getting whot i payed for 1 have reset still the same can not watch can not watch internet programes with low speeds      regards trevor

[Debbie-TalkTalk]

Hi Trevor

I'm sorry to hear this.

I've optimised your connection and the line is now in sync at 5.1mb.

Please let us know how the connection compares.

Thanks

Debbie

[Skynet_TX]

Hi @trevorjohn,

If you go to the Service Centre what does it show for your estimated speed range. If you log into your router to check your sync speed does this show speeds below that estimated range. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to the sync speed shown on your router.

The staff here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.