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internet won't work

boxersidzy
First Timer
Message 3 of 3

hi guys,

i changed my wifi password using the 192.168 admin page but since a hour ago the internet now doesn't show up on wifi and the 192.168 won't load when i try accesing it using my mobile data.

  i don't know what to do and have tried resetting the router a few times to no changes.

Any advice would be appreciated

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi boxersidzy

 

Have you factory reset the router using the pin hole reset for ten seconds?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @boxersidzy,

 

You won't be able to access it using mobile data, as if you are using mobile data the mobile device is not connected to your router, it is connected to your data providers mobile service.

 

If you have a device you can connect to your router using an ethernet cable then you could get to the router login screen that way.

 

When you say you have reset the router, do you just mean switched it off and on, or do you mean you have held in the reset switch on the back for over 10 seconds to do a full factory reset (note that this would lose any settings you have ever changed in the router).

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the staff here should respond to this topic early next week to help if you still need them.