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Broadband help

For queries about your TalkTalk broadband service.

mps drops by at least half

byson1
First Timer
Private Message TalkTalk
Message 4 of 4

router is  HUAWEI H635 this is ten years old and I think its past its best, down to 20 mps or less,  switch off for 30 minutes turn on again and its back up to 50 mps, This lasts for a couple of days, then back down to 20 or less.

I have changed channel from 11 to 15  but makes no difference, on auto at present, still only lasts a couple of days. anybody else have this problem. cheers byson1

0 Likes
3 REPLIES 3

Message 1 of 4

Hi @byson1 

 

Thanks for the Private message 🙂

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks again.

 

Debbie

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @byson1 

 

I think we should send a replacement router , would you like me to arrange this?

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Please complete your community forum profile details, @byson1, so that staff can identify your account. 

 

Go via your avatar, settings and follow instructions to complete Personal Information. Scroll down to SAVE CHANGES. 

 

Staff will respond during the week. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support