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Problem with Internet

Peter187
First Timer
Private Message TalkTalk

on ‎26-10-2025 07:52 PM

Message 2 of 2

Our Internet goes off we have to switch of the router for at least half an hour then it works for about 10 minutes then have to switch it off again been doing this since Friday can't speak to anyone at talktalk.

P griffiths
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KeithFrench
Community Star
Private Message TalkTalk

on ‎26-10-2025 10:02 PM

Message 1 of 2

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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