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Problem with Internet

Peter187
First Timer
Private Message TalkTalk
Message 2 of 2

Our Internet goes off we have to switch of the router for at least half an hour then it works for about 10 minutes then have to switch it off again been doing this since Friday can't speak to anyone at talktalk.

P griffiths
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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 2

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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