For queries about your TalkTalk broadband service.
on 02-01-2022 02:52 PM
I nternet down since 31/12
Line checked,told everything OK,but it isnt!
Done the trouble shooting,no joy.
cannot get response from "live chat"
Anyone out there that can get me to them please?
on 04-01-2022 12:46 PM
Hi,
Please can you retest and let us know if everything is now ok?
Thanks
on 04-01-2022 09:27 AM
Morning,
I'm sorry to hear this. I can see that there is currently an incident raised for this. I will check again later on this afternoon to see if there are any additional updates on this fault.
Thanks
on 03-01-2022 03:10 PM
From the later thread that you created, it is obvious that you have an authentication issue, only TalkTalk can rectify this. Please either wait for the TalkTalk support staff on here who will be back tomorrow or contact the service centre.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 02-01-2022 03:14 PM
@tigger2, respond to @KeithFrench on here. Not staff, but may well be able to help you.
on 02-01-2022 03:00 PM
There doesn't appear to be any support from staff on here, @tigger2.
Chat is "officially" available according to the hours publicised here.....
https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529
on 02-01-2022 02:59 PM
What router do you have & what lights are on there currently?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?