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Broadband help

For queries about your TalkTalk broadband service.

no internet

tigger2
Chatterbox
Private Message
Message 7 of 7

I nternet down since 31/12

Line checked,told everything OK,but it isnt!

Done the trouble shooting,no joy.

cannot get response from "live chat"

Anyone out there that can get me to them please?

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6 REPLIES 6

Anonymous
Not applicable
Staff
Private Message
Message 1 of 7

Hi,

 

Please can you retest and let us know if everything is now ok?

 

Thanks

 

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Anonymous
Not applicable
Staff
Private Message
Message 2 of 7

Morning,

 

I'm sorry to hear this. I can see that there is currently an incident raised for this. I will check again later on this afternoon to see if there are any additional updates on this fault.

 

Thanks

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 7

From the later thread that you created, it is obvious that you have an authentication issue, only TalkTalk can rectify this. Please either wait for the TalkTalk support staff on here who will be back tomorrow or contact the service centre.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 7

@tigger2, respond to @KeithFrench on here. Not staff, but may well be able to help you. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 7

There doesn't appear to be any support from staff on here, @tigger2.

 

Chat is "officially" available according to the hours publicised here.....

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 7

What router do you have & what lights are on there currently?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support