pptp vpn is not working

[christinewilkinson1960]

good morning,

i have a problem getting into my work computer i believe its talk talk that are blocking the pptp vpn, please can i log this an an urgent matter

[Debbie-TalkTalk]

Hi Christine

I'm so glad to hear this 🙂

I've also sent you a Private Message with a short survey for our Community.

Thanks

Debbie

[christinewilkinson1960]

HI Debbie, 

Perfect im onto my work pc now from home.

Thankyou so so much for your fast replys and resolving this issue

[Debbie-TalkTalk]

Hi Christine

All updated, please can you retest and let us know how the connection compares.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Christine

Thank you. Started the update now and I will post back as soon as it's completed.

Debbie

[christinewilkinson1960]

Hi Debbie,

Yes this can be done as soon as possible please

[Debbie-TalkTalk]

Hi Christine

Thank you 🙂

I will need to make a change to the router firmware, will it be ok if I do this update now? (this morning)

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks again,

[christinewilkinson1960]

hi Debbie,

i have done this

Thankyou

[Debbie-TalkTalk]

Hi Christine

Thanks for creating a new topic. Please can you add your TalkTalk landline number to your Community Profile, I can then check your firmware version.

Debbie