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Broadband help

For queries about your TalkTalk broadband service.

returning faulty equipment

alexpolymers
First Timer
Private Message

on ‎22-05-2023 09:17 PM

Message 4 of 4

I just have received my replacement router as the old one developed a fault. I was told by your customer services that I should return the faulty unit however no returns label / bag  has been provided. I was also told that if i don't return the faulty unit I will be charged!  Please can you arrange for bag/returns label to be sent to me ASAP. Thanks Alex

 
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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎26-05-2023 07:21 AM

Message 1 of 4

Hi Alex

 

Do you still need help with this?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎23-05-2023 06:49 AM

Message 2 of 4

Hi Alex

 

Apologies for this. Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a returns bag.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk

on ‎22-05-2023 09:47 PM

Message 3 of 4

Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and they will arrange this for you. 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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