router disconnecting

[tankcrewdogs]

Hi,

I have recently had trouble with my router and youview box both disconnecting.

my son has told me they are likely quite old and might need replacing and the only way he could find to request new boxes is on here.

would it be possible to arrange this please?

-jill

[Debbie-TalkTalk]

Hi @tankcrewdogs 

I'm sorry to hear this.

Can I just check, which router do you currently have? (make and model)

Thanks

[KeithFrench]

Hi @tankcrewdogs 

The YouView box is no longer supported and therefore cannot be replaced. What make/model of router do you have?