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Broadband help

For queries about your TalkTalk broadband service.

router disconnecting

tankcrewdogs
First Timer
Private Message TalkTalk

on ‎02-08-2024 01:47 PM

Message 3 of 3

Hi,

I have recently had trouble with my router and youview box both disconnecting.

my son has told me they are likely quite old and might need replacing and the only way he could find to request new boxes is on here.

would it be possible to arrange this please?

-jill

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎05-08-2024 07:07 AM

Message 1 of 3

Hi @tankcrewdogs 

 

I'm sorry to hear this.

 

Can I just check, which router do you currently have? (make and model)

 

Thanks

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-08-2024 02:47 PM

Message 2 of 3

Hi @tankcrewdogs 

 

The YouView box is no longer supported and therefore cannot be replaced. What make/model of router do you have?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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