router flashing orange and not working

[Croftierj]

my router has stopped working and has started flashing orange. Unable to connect from any device. 

[Debbie-TalkTalk]

Hi Croftierj

Ahh great news 🙂 Thanks for letting us know.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Croftierj]

@Debbie-TalkTalk  oh sorry I thought I had replied to this thread but it must’ve failed to send through! The new router arrived promptly and we’ve had no issues since! Working fab! Thank you 🙂

[Debbie-TalkTalk]

Hi Croftierj

How are you getting on, have you received the replacement router?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Croftierj

I'm really sorry to hear this.

The line test is clear so I have ordered you a replacement router for testing.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

[Croftierj]

thanks @Skynet_TX . Unfortunately the reset hasn’t worked 😞 so hopefully an agent can look into this tomorrow

[Skynet_TX]

Yes, it could potentially be a router fault, you could try a factory reset (if you haven't already) by holding in the reset switch on the back for over 10 seconds. But if that doesn't help, the team here will be able to look into this tomorrow, if they can't see any other possible cause, and they suspect the router is at fault, they would be able to arrange a replacement for you.

[Croftierj]

@Skynet_TX  I have done this and it says the service is running fine when it is still flashing orange so clearly it isn’t fine. I work from home so this is extremely important. I think the router itself may be damaged 

[Skynet_TX]

Hi @Croftierj,

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

If your master phone socket has a test socket then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.