router replacement request

[crestwood43]

My Huawei hg633 router is not working properly. the LAN connection is fine but WiFi is terrible dropping to 1Mb/s or less throughout the day. n engineer visited recently and told he arrange for you to send me a new router but i have had no response since,

[Chris-TalkTalk]

Thanks. I've ordered a router, it should be with you within a couple of working days

Chris

[crestwood43]

Information updated

[Chris-TalkTalk]

Hi crestwood43,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and chase it up for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.