router

[cv358nb]

i have a D-Link-DSL-3782 and it keeps dropping out

[Debbie-TalkTalk]

Hi cv358nb

Do you still need help with this?

[AllyM]

@cv358nb ,

Are you saying that you know for a fact that your router is at fault? Have you tried a different one? Have you considered that there may be an issue with the line affecting your service?

In any case, staff on here will be happy to look into it for you but you do need to update your details as others have previously advised otherwise they won't know who you are.

[Michelle-TalkTalk]

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

[Divsec]

Hi @cv358nb your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here in the community

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks