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Broadband help

For queries about your TalkTalk broadband service.

slow speeds and showing only agreed contract of 14 meg I signed up to the minum of 16 meg

Warlock
Team Player
Private Message TalkTalk
Message 64 of 64

Since I joined I have had nothing but problems my original contract states clearly that lowest speed would be 16 meg not 12 add constant drop-outs and poor speeds constantly having to reset router.

 

IT IS NOT MY side nor my equipment that has been ruled out by your own talk talk engineer and BT engineer both have stated its exchange side or talk talks side that need to sort this

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63 REPLIES 63

Message 61 of 64

Morning,

 

Can you please update your community profile to also include your:

 

  • TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Warlock
Team Player
Private Message TalkTalk
Message 62 of 64

Profile set No alt number avalable

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 63 of 64

Hi Warlock,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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