We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

vpn connection issue

Graham_T
First Timer
Private Message

on ‎26-08-2022 01:24 PM

Message 3 of 3

I'm no longer able to access my work vpn from home and have been told my router is the issue and needs its firware updating to allow Generic Routing Encapsulation

my router is TALKTALK Wi-Fi Hub FAST 5364-3.T8 can this be done and how?

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎26-08-2022 04:14 PM

Message 1 of 3

Hi

 

I'm having difficulty connecting to your router.  Can you try a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

 

When back online we can retry.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎26-08-2022 04:14 PM

Message 2 of 3

Assuming this router is running firmware ending in 136, then yes, this is the issue. 

 

I have asked one of TalkTalk's support to pick your thread up and change the firmware (you cannot do it yourself).

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes
© TalkTalk 2024