websites not working.

[lyntramp]

hi

having problems getting on some websites can't get just eat to work keeps just showing an all black and white page and lottery page saying IP address could not be found tried turning of router for an hour but still not working.

[Chris-TalkTalk]

That's great Keith, thanks for letting us know 🙂

Chris

[KeithFrench]

The customer has now cleared the browser's cache & can now get on the lottery website.

[KeithFrench]

Please send me a PM (message), in there just include the screenshot (if that is how you have done it) via the insert photos button in the toolbar. Please make sure that you have set the size parameter to large within the Insert Photos tool. If you have copied the text from the command prompt then all you have to do is just paste it into the PM.

[lyntramp]

hi

sorry how do I send it.I'm rubbish on the computer.

[KeithFrench]

Just enter it here, then press the Enter key:-

ipconfig /all

[lyntramp]

Hi

sorry I don't understand,went to windows command prompt where do you enter command.

[KeithFrench]

Hi @lyntramp 

@Michelle-TalkTalk has asked me to help you. Are these the only two websites that you can't get to on this PC (I realise they work on your son's laptop)?

If you goto the Windows Command Prompt and enter this command:-

Ipconfig /all

Please can you send the output to me in a PM (to protect your privacy)?

Thanks 

[Michelle-TalkTalk]

Morning,

@KeithFrench - Do you have any ideas please?

Michelle

[lyntramp]

hi

I have windows 10 and macafee installed.

[Chris-TalkTalk]

Which version of Windows do you have on your computer? Do you have any security software installed on it?

Chris

[lyntramp]

Hi

I don't have another router,both these websites work on my sons laptop that uses the same router also windows network diagnostics is saying your DNS server might be unavailable .and IP address could not be found for the lottery website.Both sites were working a week ago and I have changed nothing on the computer it seems to change things on its own.

[Michelle-TalkTalk]

Morning,

Do you have a different router that you can test with please?

Thanks

Michelle

[lyntramp]

Hi

Tried different browser just the same.

[Gliwmaeden2]

You just download the software and install it - Firefox  / Edge  / Chrome etcetera, @lyntramp.

Staff will be back during the day tomorrow. 

[lyntramp]

Hi

how do I try a different internet browser.

[Chris-TalkTalk]

OK thanks. Are you able to test with a different internet browser on the device that you are currently experiencing problems on

Chris

[lyntramp]

Hi

both websites are working on my sons laptop.

[Chris-TalkTalk]

Hi lyntramp,

Do you get the same issue on more than one device?

Chris

[lyntramp]

Hi

all these settings are on apart from homework.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've run a test on the line now which is clear. Could you log into your My Account and check your HomeSafe/Kidsafe settings please.

Thanks

Michelle