Skip to content

Broadband help

For queries about your TalkTalk broadband service.

Message 6 of 6

I have had my current router for over a year and have been working at home all that time but on Monday it stopped connecting and still won't. I have connected through the VPN using another network and it works fine. My ICT department has tried to resolve but state is TalkTalk must be blocking it.

Please could this be looked into as I need to be able to work from home.

Thank you

5 REPLIES 5

Staff

Message 1 of 6

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Message 2 of 6

I have just tested VPN and it now connects. Thank you very much

Staff

Message 3 of 6

Thank you for updating your Community Profile.

I've made a change to your router firmware, please can you retest?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Message 4 of 6

All done, thank you

Staff

Message 5 of 6

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences