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Unable to reset mail password by sms. No alt email in place

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3 REPLIES 3
Highlighted
First Timer

M wife's email is blocked due to alleged suspicious activity. She only has SMS as contact to reset the password, no alt email in place. SMS is not getting through, we get a message to say talktalk is working on the problem. Can email admins look into this please?

colin
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Community Star

Hi Colin

 

The TalkTalk team have been alerted.

 

Please check your Community Profile Personal Information (Click here) includes your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Add, then scroll down and add the email address to Private notes and save changes.

 

The TalkTalk Community Team OCE will provide the help you need to get the mailbox unsuspended, the password reset and full Reset details set up for a new password to be created and access recovered to the mailbox.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
First Timer

Thanks. Fingers crossed👍

colin
Highlighted
Community Team - TT Staff

Hi Colin

 

Our engineers are working to fix the issue with the password reset SMS, the latest update is on our Service Status page

 

Chris