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cannot receive emails or webmail but can send

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4 REPLIES 4
dave83geoff
First Timer

cannot receive emails on any of my devices or anything in webmail. can send emails from all devices main computer operates windows 10 any ideas 

Gondola
Community Star

Hi @dave83geoff 

 

There is a current problem with some incoming off-platform mail not being received or received delayed to talktalk.net mailboxes but using TalkTalk Mail webmail you should be good to send out mail messages.

 

Your sign in to TalkTalk Mail is here

 

When the MX servers (they're the ones receiving and forwarding mail to the TalkTalk Mail platform) are working normally then full service will resume.

Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer


Gondola
Community Star

Hi @dave83geoff 

 

The TalkTalk MX servers are responding normally and off-platform mail is being received into talktalk.net mailboxes as normal from around 9am this morning.

 

Any mail that was accepted for delivery and buffered will be received.

 

Otherwise senders will have received "Unable to deliver message after multiple retries" fail to deliver messages so they'll know their sent mail didn't get through.

 

Let us know if you're still experiencing email issues.

Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer


dave83geoff
First Timer

I'm still having issues with receiving emails  11.30 hr 27/04/20

Gondola
Community Star

I can see the mail servers are not delivering all mail on time and are working the backlog.

Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer