email support

Viking2 · ‎12-02-2025

Have been getting error messages when sending emails.

Undeliverable : 550 5.7.1 Reject for policy reason.

Have checked with recipients and emails have not been blocked their end.

This is happening on-and-off for the last 5 days.

What is the fix for this please.

Ady-TalkTalk · ‎13-02-2025

Hi Flaneuse, please start a new topic so that we can help you.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Ady-TalkTalk · ‎13-02-2025

Hi Viking2, the first thing to is to reset the mailbox password for one you've never used before. Once that's done you should be able to send mail again, if not please let us know.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Flaneuse · ‎12-02-2025

I've had this too. There's a reply by the experts on a post by teegeepee65 from yesterday (11/02) giving a fix - haven't tried to see if it works yet! Seem to be able to send to gmail addresses ok.