Adding an existing second @talktalk email address to my account

[Gmdon]

Hi

How do I add my partners @talktalk email address to my account

I have spoken with customer services but issue not resolved

I have added the email addresses I need to be associated with account in my private notes

Both email addresses were created when I originally joined talk talk and now as the account holder only mine is currently associated and my partner is being asked to subscribe and pay

Any help or advice greatly appreciated 

[siphosethu-TT]

Hi there @Gmdon, please note that I've just received information that once the form has been filled for you it won't show right away on your account however your services should work fine with no restrictions. If you are still having any issues, please get back to me as all emails will be deleted soon. Thanks

[siphosethu-TT]

I can't be sure at the moment, I'll just check for you though. Thanks

[Gmdon]

Hi, do you know how long it will take to link the email address to the account as still not showing

Many thanks 

[mandisa1-TT]

You are most welcome:)
 

[Gmdon]

That's great thanks for help.

[mandisa1-TT]

Thank you for confirming that for me. I have submitted a form for you, the back-office team should be able to link the email address for you.

[nomfezeko-TT]

Hi there @Gmdon, thank you for reaching out to us, we will help you get this done. I will need to message you privately as I require some information from you so we can proceed with this. 

-Fez. 

[Gliwmaeden2]

For reference, here's your old thread:

https://community.talktalk.co.uk/t5/Email/Adding-an-existing-talktalk-email-to-my-account/td-p/31184...

I think you should simply have made sure that BOTH the addresses were added in Private Notes [and saved changes].

Staff will confirm that they are adding these to a webform.