I am an existing broadband customer and have been for many years. Like other account holders my ability to send emails has been disabled & I have received the warning emails advising me to subscribe to the new mail provider. I have contacted talktalk by online chat on 2 occasions now to advise that I am a customer yet nothing appears to have been actioned. The last conversation I had was 2 days ago and I was advised a "form" had been submitted which would resolve this issue yet i am still unable to send emails. I mindful that 9/9 is looming and need to get this resolved ASAP before my email account is totally disabled. This seems very problematic for such a simple issue of an email account being linked to a broadband account. Please can talktalk expedite.
Done its next to the broadband account number. Will this be sorted before 9/9?? As after that date my ability to receive emails will disappear so I won't even be able to communicate with talktalk though this method?
I have passed on my email several times already. Why are you asking for this NOW weeks after I raised this issue. Please kindly advise where I can find the private notes section of my profile??
@clocky001- I'm really sorry for the delay in having this resolved for you, I am currently looking into this for you, however I would need you to confirm the email address that you are unable to send emails on, please could you add the email/s to the private notes section of your profile. Remember not to post any of your personal information publicly.
Once you have confirmed this email for me i can get this resolved for you and you will be able to send emails again. Thanks
Please provide an update ASAP my STILL cannot send emails. Does this mean when the next deadline arrives my email will be totally disabled? What is the actual hold up. I'm just being fobbed off with the same excuse without any details on what actions are being taken. At this rate I must seriously consider continuing as a talktalk customer which I have been for over 20 years
Please see this from my perspective. All I get from talk talk is it's been "escalated" without any explanation as to what action is actually being taken. This has dragged on and on for other customers so there must be a actual procedure that resolves this that has been done for others before. Repeatedly being told it's been escalated offers no comfort or confidence i need this to be resolved ASAP
Hi there @clocky001 . I am very sorry to hear that you feel this. We've escalated this and we are still waiting for an update. Once we have an update we will send you a message.
Hi i am STILL unable to send emails. When is this likely to resolve. I reported this week's ago initially and now my ability to send email has been disabled. I am a Talktalk broadband customer so shouldn't be in this position. How difficult is this to resolve? I was initially told it would take 48hrs! I note that others have experienced similar issues which doesn't instil confidence. Can you confirm ASAP when this will be resolved and what actual action you are required to undertake to reinstate my email.
