Associate legacy email accounts to TalkTalk Broadband

[PAElkington]

Please associate the legacy email accounts listed in my profile to my TalkTalk broadband account, and confirm when complete.

[amahle-TT]

@Gliwmaeden2 thank you.

[Gliwmaeden2]

@nambuso-TT, @PaulineElkington and @PAElkington are one and the same person. They have started a new thread (with their new forum identity as glitches with our lovely software sometimes cause problems, requiring people to register afresh).

I'll close this one.

The new thread is here:

https://community.talktalk.co.uk/t5/Email/Associate-legacy-email-accounts-to-TalkTalk-Broadband/td-p...

[nambuso-TT]

Hi there @PaulineElkington. I am very sorry to hear this. Please start your own thread and we will look into this for you. Thanks.

[PaulineElkington]

I think there are still some crossed wires here, as per my profile notes three of the mailboxes are NOT working as I cannot connect to them to read the emails. 

I have confirmed the settings and passwords in my email clients and in each case the IMAP request is refused.

When connecting via webmail I get the banner requesting that I subscribe, this banner prevents me from accessing my emails

Please re-enable my access to the the 3 mailboxes listed in my profile and link them to my broadband account.

[Philile-TT]

@PaulineElkington if the emails are working than that is a good sign, because of the migrations the team is currently working on unlocking the emails and re-instating access. Once the migration is fully completed, we will then be notified on how to assist with linking, as long as there is no restriction than that is fine. I will escalate the issue of being prompted to subscribe. 

[PaulineElkington]

I can administer all 5 via mailbox manager, but the three listed as "not working" have not been associated with my broadband account, as I get a prompt to subscribe

[Philile-TT]

@PaulineElkington are you unable to log into the other 3 emails?

[PaulineElkington]

Thank you, for your responses.

It appears I was getting confused between email aliases and mailboxes.

My legacy pipex and lineone accounts had 5 associated mailboxes with various email alias's configured. I have now updated my profile biography to include those 5 mailboxes. I have noted that 2 of them have been successfully associated to my broadband account would you associate the 3 remaining ones.

Many thanks & sorry for the confusion caused.

(separately I have managed to update the recovered details for each, so that concern has been rectified)

[Philile-TT]

We are unable to update your recovery details, the escalation that was raised is regarding the emails being linked. 

[PaulineElkington]

Nambuso, Will you also be aligning the recovery email addresses or will the old passwords start working again?

Many Thanks

[nambuso-TT]

Hi there @PaulineElkington, thank you very much for letting us know. So what I've done for you is to do a follow up on this to ensure that your emails are associated with your broadband account as I do see that you contacted us back in July regarding this. You should see a change in the next 48 hours. Thanks

[PaulineElkington]

I have tried to reset the password of one the dsl.pipex accounts. This was successful but the web mail application immediately prompted me to subscribe to "Everymail"  (something which I should not have to do as I am a broadband customer).  The link to subscribe then prompts a re-login which is denied. It states that the account will be deleted on 31 oct

I then tried reset the password one of the other dsl.pipex account but the recovery email is associated with an account I do not have access to. 

Would you

a. ensure that each of the email addresses in my profile are linked to my talk talk account (and are not subject to deletion)

b. review the accounts listed in my profile and align the recovery email for each of the accounts to the email of my talk talk broadband account

c. confirm when this has been done

[Philile-TT]

Hi there @PaulineElkington just to confirm the other accounts are not working? Have you tried password reset.

[PaulineElkington]

BTW I had to set up a new community profile as my previous one stopped working

[PaulineElkington]

Sorry for the late reply, but it appears that only one of the account is working. Would you please confirm that 4 accounts were migrated across. The migrated email accounts had little historic traffic and I had not noticed that this had ceased. I now receive password error messages on my email client.

[Mandisa-TT]

Perfect! Do not hesitate to get back to us in the future for any assistance. Take Care.

[PAElkington]

Thank you for making this update. I think everything is fine now.

[Mandisa-TT · Accepted solution]

Thank you for your confirmation @PAElkington . I reviewed your profile and noticed that you have provided four email addresses that you would like linked to your active account. I have completed the web form and copied the email addresses exactly as noted for linking. Additionally, I have requested your exclusion from the migration to EveryMail since you have an active broadband account with us. You will not incur any charges for emails, and you will no longer receive notifications regarding this transition. Is there anything else I can help you with?

[PAElkington]

Yes I have received that email

[Mandisa-TT]

Hi @PAElkington I will be able to assist you with this by ensuring that your emails are linked into your active broadband account, please confirm if you have received any email about signing up to EveryMail?