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email support

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Blocked emails

Caroles23
First Timer
Private Message TalkTalk

on ‎19-06-2024 12:30 PM

Message 2 of 2

I am not receiving any emails  from my son's school when I have received them for the last 12 months. Address concerned j.buxton@ryburn.tlt.school.  All the other emails from school are ok and I am able to send emails to the address. Why can I no longer find a check list to find if this is blocked and how can I do it under the new feel webmail. Feel this should be something customer should be able to access.

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎20-06-2024 08:14 AM

Message 1 of 2

Hi Caroles23, it looks like the IP address that the sender used was spamming on Friday and Saturday so the mail was blocked, others on other IP addresses got through. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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