continuation of an email service after changing providers

[Curlysmith]

I was on TalkTalk and has now moved house to a BT service. I wish to keep my TalkTalk email account, and BT are requesting her to obtain clearance

[Divsec]

Hi @Curlysmith difficult to advise on BT products but this link may help with understanding TT a little more 

https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203