Broadband customer but cannot send emails

[Millbanker2025]

I am a broadband customer but cannot send emails and have the red warning banner warning me I have to subscribe 

Please link my email address to my broadband account. I have put this information in private notes on my profile 

[Philile-TT]

@Millbanker2025 thank you for the update. Cheers🙂

[Millbanker2025]

Hi

our emails are now working again as normal and the red warning banner has gone.

Problem solved, thank you

Best answer 

[sabelo-TT]

At the moment, the team have not as yet provided us with an exact timescale but will strongly ask for you to allow this 24-72working hours. 

[Millbanker2025]

Thank you, is there any idea of timescale ? I use email to contact my 86 year old Mums carers , so not being able to send emails is a major problem for me 

[sabelo-TT]

Hello there @Millbanker2025, I have just escalated this matter for you on my end to our email team. With this being said, I will strongly ask for your patience with this as it will be sorted for you. 🙂