Broadband customer can’t send E mails

[Samianther]

As an existing talk talk broadband customer I can no longer send emails. Customer service have told me they would inform the relevant department to rectify but this would take up to 5 days. This in itself is far too long and I am concerned that the next stage of the process  will kick in. I would value some intervention to speed up the process.

[siphosethu-TT]

Great news indeed, I'll make sure to also let him know. Thanks 🙃

[Divsec]

@Samianther great news thanks for letting the team know 

[Samianther]

Hi Kanya, 

It would appear that I can now send e mails. Thank you for your help in resolving this issue and to the customer services person I spoke to earlier in the week. Much appreciated .

[Samianther]

Thank you ,

[kanya-TT]

Thank you @fr8ys.

Kanya

[Divsec]

Hi @Samianther have you checked out this sticky?

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

[fr8ys]

Hi,

There are a lot of customers in the same position as yourself,some who thought they had the transfer in progress but it's not worked, and some who failed to act when they first received the warning email.

If you have been told they've raised this with the relevant team, then you have to trust that they have done so and will be actioned when your turn comes.

No-one here, and by that I mean support staff, will be able to expedite your issue over other customers. It is a back office team that these are referred to and staff here do not work in that department.

I appreciate the severity of the issue, but you must wait your turn, like other customers.

[kanya-TT]

We apologize for the inconvenience @Samianther, and we do recognize that your emails were submitted to be linked in your current TT broadband account and that would mean you exempted from subscribing to Everymail. We have made note of this and subsequently raised an escalation to the relevant teams, we are waiting for feedback, kindly wait for us.

Kanya